Warranty & Service

What to do if your unit is not working right:

Has your SleepGuard headband stopped working the way it is supposed to? First click here to try our do-it-yourself troubleshooting guide. If you don't wind up solving your problem using the do-it-yourself guide, we look forward to being of service to you by quickly repairing your unit, or shipping you a pre-paid refurbished SleepGuard biofeedback headband as soon as we receive your return.

Once you have pre-paid for your unit to be refurbished by adding the items you want below to the shopping cart, just proceed through check-out. After you check out, please place your non-functioning SleepGuard unit in appropriate packaging (bubble envelope or box), and return it to:

Holistic Technologies Service
32A Fairmont St.
Arlington, MA 02474

To ensure that you receive your replacement unit promptly, please make sure the return address you put on the package matches the shipping address you enter in the order form. You don't need to call for an RMA number when paying for the repair of your unit as long as the return address on the package you send us matches the address on your repair order.


Free Trial, Guarantee & Warranty

Free Trial

If you order the standard SleepGuard biofeedback headband to be delivered inside the USA, you won't have to pay one cent for 21 days. We won't bill your credit card until after you have had your SleepGuard for three weeks (premium shipping and international orders excluded). If within that time you don't find that the SleepGuard biofeedback headband works great for you, simply call us for an RMA number and then return the unit to the following address:

SleepGuard Returns
32A Fairmont St.
Arlington, MA 02474

Guarantee on non-free-trial units

The SleepGuard biofeedback headband is covered by a 30-day money-back guarantee, excluding shipping. The 30 days starts the day you receive your unit. If within that time you don't find that the SleepGuard biofeedback headband works great for you, simply call us for an RMA number and then return the unit to the following address:

SleepGuard Returns
32A Fairmont St.
Arlington, MA 02474

SleepGuard Warranty

New SleepGuard biofeedback headbands are warrantied to be free from defects in materials and workmanship for a period of one year from date of purchase. Refurbished SleepGuard biofeedback headbands are warrantied to be free from defects in materials and workmanship for a period of 90 days from date of purchase. If at any time during the warranty period you have a problem that needs repair, we repair your unit for free (excluding shipping). The sensor pads (which normally last between 2 months and one year), and the fabric part of the headband (which normally lasts between 6 months and one year) are not covered by this warranty.

Have questions? We're happy to help.

Ask us anything related to the SleepGuard biofeedback headband

Back To Top